Jackpot City Casino review - a top site for all devices
Jackpot City has been a trusted name in online casinos since 1998 and was one of the first to launch in Ontario after the province legalized online gambling in 2022. As the official online casino partner of the Toronto Maple Leafs and Raptors, it’s clearly established, but I was still skeptical when I saw it offered just over 500 games. That changed quickly once I started playing. The game variety is far more impressive than the numbers suggest, with everything from massive progressive jackpots and popular slots to excellent live casino games. I’ve tested everything from its mobile experience to customer support, so if you're an Ontario casino player looking for a fresh option, my review has you covered.
What you can expect from this casino
With just 500+ games, Jackpot City’s library isn’t the biggest in Ontario, but the quality and variety really surprised me. The progressive jackpots are the highlight as these massive prize pools are where many other Ontario casinos fall short. I found the table games section entertaining too, with plenty of roulette, blackjack, and baccarat variants. However, I did notice the absence of popular options like casino poker and craps. Once my KYC documents were approved, depositing was easy. I had plenty of secure, fast payment options and my experience with customer support was excellent. Live chat was fast and helpful, and I really appreciated the addition of phone support, which is rare for Ontario casinos.While there are a few gaps, they’re outweighed by the strong game variety, standout jackpots, smooth payments, and responsive support. Unless you’re specifically looking for poker or live game shows, Jackpot City is a great pick for most Ontario players.
Pros
- Huge progressive jackpot slots you won't find at other Ontario casinos
- Excellent mobile platform and app, powered by HTML5
- Most games are available for free in demo mode so you can practice or play for fun
- Top of the range safety features plus regularly audited games to ensure fair play
Cons
- Missing popular game show live games such as Funky Time, Adventures Beyond Wonderland, and Monopoly Live
- 24 hours wait for Jackpot City to process withdrawals, which is slower than sites like Betiton who process payments within an hour
- With just one poker game available (Live Casino Hold ‘Em), poker fans might prefer a casino like LeoVegas
Play the casino's best games for free
Remember, you can play many of your favourite Jackpot City games for free right here on our site. These demo versions are exactly the same as the real money versions found at Jackpot City. This way, you can try our top picks before registering at the casino.
Gates of Olympus Super Scatter
Gates of Hades
Buffalo
Cleopatra
Lucky Larry's Lobstermania 2
Roulette
Cash Eruption
88 Fortunes
Tiny Toads
Craps
Key facts about Jackpot City Casino
Casino Name | Jackpot City Casino | 🤵 Owner | Baytree Interactive Limited. |
Year Established | 1998 | Number of Casino Games | 400+ |
Games offered | Slots, Blackjack, Roulette, Baccarat, Livegames, Bingo, Keno, Craps, Scratchcards, Poker | ⚙️ Software Used | Microgaming, NetEnt, Playtech, Crazy Tooth Studio, Foxium + 2 more |
📱 Compatible Devices | Android, iPhone, Windows Phone, iPad, Mac / PC, Tablet, Blackberry | Payout Percentage | 98.64% |
Payout Days | 1-3 days | 💰 Max Jackpot | 5,000,000 |
Languages | German, Greek, English, Spanish, Finnish + 7 more | 💁 Customer Support | E-Mail, Live Chat, Phone |
🏧 Banking Options | Visa, Mastercard + 10 more |
The latest from Jackpot City
Jackpot City didn’t just pop up out of nowhere when it launched in the Ontario market in 2022. The Jackpot City brand has been at the forefront of the online casino industry since 1998. Let’s take a brief look at the site’s history.
- New sites launch in Pennsylvania and New Jersey
- The casino receives a licence from AGCO
- Jackpot City collaborates with the Toronto Maple Leafs and Toronto Raptors
- All games are optimised with HTML5
- The casino receives a licence from the Kahnawake Gaming Commission
Jackpot City Casino games - a spectacular mix
“As mentioned, I was surprised by the game variety at Jackpot City, especially given its relatively small collection. What really stood out were the massive progressive jackpot slots. It was exciting to see million-dollar prizes on offer, something you don’t always get at other Ontario sites like Casumo. Beyond the jackpots, there’s a solid range of slots offering everything from classic styles to modern features like cluster pays and expanding wilds. While I’d love to see more game providers in the mix, the selection from Games Global and Pragmatic Play holds up well, especially for those who enjoy high-quality slots and table games.“
Pros
- Huge variety of game types (table games, live games, slots)
- Huge progressive titles such as Mega Moolah and Divine Riches
- Demo mode games allow you to test new releases before risking money
- Wider range of Megaways slots than at most casinos in Ontario
Cons
- Sites such as Casino Days offer far more live game show games
- Fewer than average casino poker games
- Limited lottery-style and instant-win games like keno, pull tabs, and scratchers.
Games | Game type | Number of games | Most played games |
|---|---|---|---|
Slots | Casino game | 400+ | Thunderstruck II, Amazing Link Apollo, Arctic Enchantress, Immortal Romance |
Jackpots | Casino game | 20+ | Mega Moolah, Hyper Gold, Kings of Cash, Divine Riches Helios |
Blackjack | Card game | 20+ | Switch Redeal Blackjack, Switch Multi-Hand European Blackjack, Eclipse Blackjack, Perfect Strategy Blackjack |
Roulette | Table game | 20+ | Dealers Club Roulette, Extreme Multifire Roulette, Scarab Auto Roulette |
Games | Variety | Number of games | Minimum bet | Maximum bet | Software |
|---|---|---|---|---|---|
Live blackjack | Live Exclusive Blackjack, Live Sports Blackjack, ONE Blackjack, High Streak Blackjack | 20+ | $1 | $5,000 | Games Global, Pragmatic Play |
Live roulette | Mega roulette, Live Private Roulette, Live Sports Roulette, Speed Roulette | 20+ | $0.1 | $5,000 | Games Global, Pragmatic Play |
Software providers - nothing but the best
With over 400 slots available, Jackpot City’s online casino in Ontario boasts games from the leading providers in the industry like Pragmatic Play, Red Tiger, and Microgaming. But when we compare this to a casino like PlayOJO that offers 3,000+ titles, Jackpot City Ontario isn't as competitive. Games Global powers most of the jackpot offering, including heavy hitters like Mega Moolah and WowPot, which once paid out a record-breaking €38 million on Wheel of Wishes. Finding progressives is easy under the 'Jackpots' tab, but I do wish the search tools were better. Being able to filter by provider, RTP, or volatility would really improve the experience.
Our top 5 Jackpot City Ontario slots
With so many to choose from, it’s not always easy to find the best online slots at Ontario casinos. Here are our top 5 picks this operator has for players to enjoy:Slot name | RTP | Software provider | Volatility |
|---|---|---|---|
Immortal Romance | 96.86% | Microgaming | Very high |
Fruit Shop | 96.71% | NetEnt | Low to medium |
Masters of Valhalla | 96% | Snowborn Games | High |
Wheel of Wishes | 93.34% | Alchemy Gaming | Low |
Blazing Bison Gold Blitz | 94% | Fortune Factory Studios | HIgh |
The best safety features
“Jackpot City Casino prioritises your safety by implementing multiple layers of security. This includes SSL encryption, firewalls, access controls, and fraud detection. Make sure to add the 2-FA feature to protect your account even more. This is on par with most other top Ontario casinos. Don’t forget to take advantage of the responsible gambling tools that let you set limits, self-exclude, or get in touch with one of the many gambling support entities available to Ontarians.“
Pros
- Like all legal Ontario online casinos, Jackpot City holds a licence with the Alcohol and Gaming Commission of Ontario
- Alongside the latest SSL encryption technology and 2-FA, Jackpot City works with reputable software developers and provides fair games with verified RNGs
- Those who wish to control their spending or gambling habits have lots of tools and resources to use at Jackpot City
- The online casino has a higher average RTP compared to other sites in Ontario (97.84%)
Cons
- You must complete the verification process before making a deposit, which cam take up to 48 hours
- The registration form asks you to select your occupation from a list. My job title was not among the options, which created a delay
Payment options
“Jackpot City supports various payment options, including credit cards, debit cards, online banking, e-wallets, and pre-paid options. Perhaps a few sites like LeoVegas offer more options, but Jackpot City’s selection is strong nonetheless. I was also impressed with how quickly the casino processed my deposits. Funds were in my account within seconds of completing. The minimum deposit limit of $10 is another way the casino accommodates players on a budget.“
Pros
- Jackpot City only accepts payments from reputable banking methods that are trusted by millions of players, like Visa, Mastercard, and Interac
- Alongside traditional options like you can deposit and withdraw with e-wallets, prepaid options, and even mobile-exclusive methods like Apple Pay
- Like virtually every Ontario online casino, Jackpot City processes deposits instantly, meaning you can start playing straight away
- Those who wish to control their spending can deposit using options like Paysafecard
Cons
- Withdrawals usually take 24 hours to process, which is a long time compared to sites like Betiton, which offers near-instant withdrawal options
- While Jackpot City Ontario supports many payment options, it never hurts to add more, such as Neteller and Neosurf
Payment methods available at Jackpot City
Deposits
There's a minimum deposit limit of $10, which is in line with the industry average and other leading casinos such as Spin, PlayOJO, and Wildz.Deposit methods | Minimum deposit |
|---|---|
Visa | $10 |
MasterCard | $10 |
Interac online | $10 |
eCheck | $10 |
Instadebit | $10 |
MuchBetter | $10 |
Paysafecard | $10 |
Apple Pay | $10 |
Withdrawals
I wasn’t quite as satisfied when it comes to withdrawals. The minimum withdrawal amount of $50 is significantly higher than other casino brands. Some options, such as debit cards and bank transfers, can take up to seven days to pay out. That said, the withdrawal process at Jackpot City Ontario is a breeze and comes with no additional fees.Withdrawal method | Withdrawal time | Minimum withdrawal |
|---|---|---|
Visa | 3 - 7 business days | $50 |
Mastercard | 3 - 7 business days | $50 |
Interac online | 24 - 48 hours | $50 |
eCheck | 1 - 3 business days | $50 |
Instadebit | 1 - 3 business days | $50 |
MuchBetter | 24 - 48 hours | $50 |
Is the Jackpot City mobile casino app the best?
“Jackpot City claims to have one of the best mobile casinos in Canada, so I had to put that to the test, Using my iPhone 15, games loaded in just a couple of seconds, and the visuals were every bit as sharp as on my laptop. The new Ontario-specific app is a big step up from the already solid mobile site. I also tried the Android version, which has a strong 4.3/5 rating on Google Play, while the iOS app scores even higher at 4.5/5. Based on my experience, I’d personally give the mobile app a 4.8/5. It’s fast, smooth, and clearly built with players in mind.“
Pros
- The app and mobile site are both easy to use and navigate, and also look great
- High user ratings on Google Play and the App Store indicate that the mobile apps have many fans
- The Jackpot City app has all the features of the desktop site, including search, the full roster of games, and demo mode
- Whether you download the app from Google Play, the App Store, or Jackpot City, the on-screen instructions will walk you through every step of the process
Cons
- The casino has a relatively large selection of games, and having more search filters on the app would make it much easier to find certain game types, features, and RTPs
Mobile app ratings
🍏 Jackpot City on the App Store: 4.5/5 (1.7k reviews)📱 Jackpot City on the Play Store: 4.3/5 (547 reviews)The ratings are good and better than a lot of big names in the industry. Take PlayOJO for example, whose app scores 3/5 in the App Store and 4/5 in the Play Store. There are many positive reviews about the app's navigation, loading times, and payout speed on both iOS and Android. Negative reviews tend to stem from players not winning rather than problems with the app itself.I like the developer's responses to reviews on the Play Store too. It shows that they care and are always looking for ways to improve. Not many other casinos do this at all from what I've seen and it's probably why this is one of the top casino apps in Ontario.Jackpot City Ontario app overview
iOS | Android | |
📱Compatibility | iOS 14.0 or later | Android Pie or later |
🤏Size | 18.5 MB | 25.1 MB |
🎖️Rank | #14 in Casino | NA |
💲Price | Free | Free |
Enjoy 24/7 support via live chat
“You can reach out for live help at Jackpot City at any time. However, before you do, I suggest checking out the site’s FAQs because they cover many topics. If you need more help, support is available 24/7 via live chat and email. I tested both and found live chat to be the fastest and most efficient. I was connected to a knowledgeable agent within seconds who answered my questions clearly. With phone support available too, I'm happy to report a 5/5 experience.“
Pros
- You can count on Jackpot City’s support team to help you no matter the time
- You can use a toll-free number to connect with a support rep
- You will usually connect with an agent within a few seconds when you use the live chat function
- I was happy I didn’t have to deal with a chatbot
Cons
- Although email response times are comparable to those of other online casinos, this is the slowest way to contact support
Customer service details and response times
Support method | Details | Response time |
|---|---|---|
Live Chat | On-site | Under 10 seconds |
Email | 10 hours | |
Telephone | +1 (800) 768 1946 or +1 (236) 304 8796 | Under 20 seconds |
Register at Jackpot City in just a few minutes
“The registration process at Jackpot City is simple and speedy. Due to regulation and security measures, the sign-up sheet asks for slightly more information than most casinos, including your name, DOB, residential address, job title, and mobile number. That said, I still managed to be up and running in a few minutes.“
Pros
- The registration process takes about a minute, and everything on the registration form is self-explanatory.
- Save time with no additional account activation requirements, such as a one-time PIN or email activation links
- Deposit as little as $10 to get started, making it perfect for budget players or anyone wanting to test the site before jumping in with both feet
Cons
- Jackpot City requires you to sign up before you can view the games, payment options, and other information
How to register at Jackpot City Ontario
Simply follow the steps below to sign up:
Head to the website by tapping 'Play Now' at the top of this page. Then, click the orange 'Sign Up' button.,
Fill out the registration form with your name, address, email, phone number, job title, and date of birth. Agree to the terms and conditions.
Verify your account with a photo ID and other documents requested. Once completed, you can deposit and enjoy games for real money.
Recent user reviews
If you want to know what real Jackpot City customers say about their experiences, here are a few user reviews."Great company been playing with the for years with no issues"
"Everything was easy to do and I didn't wait weeks just a few days"
"I love to play on Jackpot city casino App… fast and very reliable on wifi network…. They give you whatever you win… nothing fake or scam …. I am convincing my all friends not to waste money on fake casinos… 4 friends already joined Us….!"
FAQs
Can I play Jackpot City Casino in Ontario?
Does Jackpot City actually pay out?
Is Jackpot City Casino licensed in Ontario?
Is the Jackpot City app available in Ontario?
A slot fanatic, Daisy Harrison boasts over ten years of experience writing about online casinos and games. Having worked with both providers and players, she knows what makes slots and other games stand out from the crowd. At Casino.org, Daisy is on a mission to share her expert slots and all-round online casino knowledge.
Alexander Korsager has been immersed in online casinos and iGaming for over 10 years, making him a dynamic Chief Gaming Officer at Casino.org. He uses his vast knowledge of the industry to ensure the delivery of exceptional content to help players across key global markets. Alexander checks every Ontario online casino on our shortlist offers the high-quality experience players deserve.
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